Action

The CUPA-HR 2025 Higher Education Employee Retention Survey | Likelihood of Looking for Other Employment Within the Next Year

IT staff at post secondary institutions persistently struggle with knowledge gaps. This impacts operations in several ways, including but not limited to: delayed time serving faculty, students and staff; solving the wrong problems; and unnecessary escalations.

Conventional helpdesk software lacks a convenient way to seamlessly document the rich context that oftentimes provide valuable insights. Expecting that the same person to always be available is unrealistic: people go on vacation, get sick, and leave organizations. Knowledge attrition is frustrating for all IT staff and dilutes service quality.

Schneider, Jennifer & Bichsel, Jacqueline. (2025, September). The CUPA-HR 2025 Higher Education Employee Retention Survey. CUPA-HR. https://www.cupahr.org/resource/higher-ed-employee-retention-survey-findings-september-2025/