Survey – Nous Savons

Name *

First

Last

Email *

Name of school *

What is your role? *

Help desk / service desk
Systems administration
IT management / leadership
Other

How long have you worked in higher-ed IT? *

What type of institution do yo work at? *

Approximately how many faculty does your team support?

Selected Value: 0

Approximately how many staff does your team support?

Selected Value: 0

Important support context is often fragmented across multiple places. *

My team relies too much on informal knowledge or memory. *

Missing context regularly slows down support work. *

Knowledge transfer is difficult when staff change roles or leave. *

Current systems do not adequately capture the people-centered context that helps us provide better support. *

It is hard for newer team members to access the same knowledge that experienced staff have. *

Which sources do you currently rely on for this type of knowledge? Select all that apply. *

Product concept *

A tool like this could improve support continuity.
A tool like this could help preserve institutional knowledge.
A tool like this could help newer staff ramp up faster.
A tool like this could fit into our team’s workflow.
A tool like this would offer meaningful value beyond our current tools.
None of the above.

Imagine a tool designed for IT staff at post-secondary institutions that helps teams maintain useful profiles and support-related context about faculty and staff, so knowledge is easier to preserve, retrieve, and use across the team.

Which potential benefit is most compelling? *

Faster access to useful context
Better knowledge retention
Better onboarding for new staff
More consistent support across the team
Less dependence on tribal knowledge
None of the above.

Which concern(s) would you have about a tool like this? *

How likely would you be to use a tool like this if it were available? *

How likely would you be to recommend piloting a tool like this on your team? *

not you to

Which users at your institution would benefit most? *

Who would most likely own the budget or decision for a tool like this? *

What kind of evidence would you need before recommending purchase? *

What annual price range feels plausible for a tool solving this problem at your institution? *

Any additional comments?